AI Agents for Hospitality

Every guest, answered instantly.

AI agents that handle calls, dining orders, and reservations in any language, around the clock. Your staff stays focused on the guests right in front of them.

Hear it for yourself

Have a real conversation with our AI hotel employee. No account needed, just click and talk.

Speaks their language, automatically

Riviera detects the guest's language in real time and switches fluently — no buttons, no menus. It works from the very first sentence and stays locked in for the rest of the call.

Instant detection

Identifies the language within the first few words of a call.

Mid-call switching

If a guest switches languages, the agent follows seamlessly.

10+ languages

From Spanish to French to Japanese — no configuration needed.

The reality

Guests don't wait. They just leave.

Without Riviera

Voicemail. No message left. They book at the hotel down the street.

With Riviera

Answered on the first ring. Spa hours confirmed. Guest books before breakfast.

Why Riviera

Built for the way hotels actually work

Always on

Every call picked up, every message answered. Guests never hit voicemail or wait on hold.

Every channel, one team

Calls, texts, email, chat. Every channel in one place.

Drag, drop, deploy

Build agent workflows visually. Configure voices, personas, and handoffs in minutes.

Seamless handoffs

When a guest needs a human, Riviera transfers with the full conversation and context already loaded.

Your agents know the guest before the phone rings

Caller ID hits, reservation loads, preferences appear. Your agent has the full picture before the guest says a word.

Handles the hard stuff

Ready for whatever your guests throw at it

Frustrated guests, foreign languages, midnight texts. Handled without blinking.

Lives right in their messages app.

Guests text your hotel like they'd text a friend. No app download, no portal. Real answers in seconds, on iMessage or SMS.

Smart transfer

When a guest needs a human, the call transfers with an AI summary, stay details, and the full transcript. Context before they even say hello.

Every call makes your hotel smarter

Trends, complaints, and opportunities — surfaced automatically from every conversation.

Pricing

Straightforward pricing, no surprises

Every plan includes a 14-day free trial. No credit card required.

Boutique

Independent hotels & B&Bs

AI voice and messaging for independent properties. Handle every guest interaction without extra headcount.

Property

Full-service hotels

Full AI coverage across every guest channel, plus live monitoring and workflow tools for your team.

Portfolio

Hotel groups & management cos.

Multi-property management with custom integrations, API access, and dedicated support.